We are so happy to meet you! We’ve put together some information you might find helpful as you prepare for your first Vault class!

It's so easy to start!

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first timer tips

  • All classes offer spot booking. If you are new we recommend choosing a spot toward the back or sides to be able to watch others.
  • No equipment, no problem! We offer Shoes, Gloves and Mats for rent ($2) If you’d rather own, we sell our favorite TIEM shoes, Manduka Mats and Gloves.
  • HYDRATE, NOURISH, GO AT YOUR OWN PACE!- Don’t forget your water! We also offer bottles of water for purchase. A pre-workout snack is highly recommended! Listen to your body and pace yourself.
  • Arrive early to explore the studio and get set up!
  • Street parking is free on the weekends and weekdays before 8am and after 5pm. We also validate parking at Midtown and St. Joe’s garage for up for up to 2 hours. Just bring your ticket in for validation.


early = on time

Please arrive at least 10 minutes before class to allow yourself enough time to get yourself set up and chat with friends. If you haven’t checked in within 5 minutes of the start of your class we may give your spot to someone else. No entries once class has begun.


Please no cell phones in any classes. Please dim watches. This is a great time to charge your device inside our lockers that are equipped with USB ports! If you need to be reachable during class, please give the studio number 585-730-7824.


Please no talking during class. It can be very distracting. We’d love for you to come earlier and stay later and talk all you want before and after class!!

Love makes the world go round

Have fun!  Reach out to any of our staff if you need help or have any questions.


Where is Vault and where can I park?

Vault is conveniently located at 10 Franklin St, right across from the Liberty Pole at the intersection of East and Main in downtown Rochester - an easy walk for people who live or work downtown. Tons of parking options including street parking (free on weekends and before 8 am and after 5pm on weekdays), garage parking (we validate parking up to 2 hours at St. Joe’s or Midtown garage) and many outside lots within a block. An indoor bike rack is also available!!

Do I need my own boxing gloves and wraps?

Boxing gloves and wraps are required. We have gloves available for rent ($2) and wraps available for purchase ($9). Wraps are important to help protect your hands and wrists. They are easy to slip on and are machine washable. If you end up falling in love with boxing (which we hope you will!), you can purchase your own gloves right here at Vault.

Do I need cycling shoes?

Cycling shoes make a huge difference. Bring your own or rent ours ($2) Not only will your feet be more secured to the pedals (which is safer), it will also help you engage your different muscle groups and get a better workout! Our bikes are compatible with SPD or LOOK Delta cleats.

Are towels provided?

Yes! We have complimentary towels to use during your workout and after your shower, as well as chilled eucalyptus towels for after class.

What do I need to bring with me? What should I wear?

Please bring a water bottle (a killer attitude is welcome, too!). We have a filtered water fountain for your convenience.  Food and drinks are available for purchase. Wear whatever clothes you feel comfortable working out in. Most people wear leggings/shorts and a t-shirt/tank top. If you’re taking a boxing class, you will want to wear comfortable training sneakers.

How do I sign up for classes?

It’s so easy!! Go to our website or download our app. There you can sign up for your exact spot in a class, reserve a bike or bag, rent your shoes or gloves ahead of time, and purchase class packages and memberships.

Are there lockers and showers?

Yes! We have lockers outfitted with keyless lockers and USB charging stations to keep your valuables safe. We offer luxurious locker rooms with showers and a blow dry bar with products for you to get cleaned up afterwards!

What is the cancellation policy?

For class packages or single class purchases, you will lose one class credit if you are a no show or if you cancel less than 10 hours before the start of class. For unlimited memberships, there is a $10 fee for no-shows or late cancellations.

How does the waitlist work?

When you sign up for a class that’s full, you’ll be notified where you stand on the waitlist. If someone cancels 4 hours or more before class and you’re next on the waitlist, you’ll be automatically added to the class and notified through the app and email. Please keep an eye out for notifications if you know you’re high on the waitlist for a class.

How early should I show up for class?

You can check in for class up to 30 minutes early. Please show up no later than 5 minutes before class starts.

What if I have to leave early/arrive late?

No late arrivals will be permitted. This is for your safety and those around you. Although discouraged, early departures are permitted-please let your instructor know.

I’ve never boxed/ridden an indoor cycling bike before. Can I still take a class?

Absolutely! Our instructors cover basics at the beginning of class and offer modifications throughout to ensure that all riders feel confident. Vault is judgment-free, and our classes are designed to be fun and challenging for ALL fitness levels. We want everyone to be able to leave their worries at the door and have a great fitness experience! You can also take one of our intro courses! Check the calendar!

Is there an age/height limit?

The minimum age to participate is 16. If you are under 18 a waiver must be signed by an accompanying parent or guardian. for cycling only riders must be over 4’10” to properly fit the bikes.

Can I still take class if I am pregnant?

Please be sure get clearance from your physician and make our instructors and staff aware.

Do you offer private events?

We love a good party! Bride rides, birthday party rides, charity rides, corporate team builders, and special small group rides are always available. Contact the studio for more info.

Do you offer rides for local charities?

We love our COMMUNITY, we love to give back! We offer charity rides and special events to support non-profit organizations. Do you have a charity event and want us to provide free classes for a silent auction or host a charity event for your organization?Email info@vaultrochester.com with your request, event date and contact information and we will get in touch with you.

Do you have a promo for first timers?

Yes! We are so excited to welcome you to our studio. Vault is built on community. Inside, you will experience a warm, friendly atmosphere, with the cutting-edge classes, instructors, equipment, amenities and a SAUNA! Your first class is always on us! Visit our "Buy Classes" page to get your FREE class today!

ready to sweat with us?